Shipping policy

Thank you for shopping with us. We are committed to getting your order to you safely and as quickly as possible. Please read the following information about our shipping process.

1. Order Processing

Orders are processed after payment has been successfully received.

Please allow 1–3 business days for us to process and prepare your order for shipment. Orders are not normally processed on weekends or public holidays.

Once your order has been shipped, you will receive a confirmation email containing tracking information when tracking is available.

2. Shipping Times

Delivery times depend on your location and the shipping method selected at checkout.

Estimated delivery times are:

Domestic orders: 3–7 business days
International orders: 7–21 business days

Please note that these are estimated delivery times and are not guaranteed. Delays may occur because of weather, customs, carrier delays, public holidays, or other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address, order size, and the shipping method available for your order.

Any applicable free-shipping offers will be clearly stated on our website or at checkout.

4. International Shipping

We may ship to selected countries internationally.

International customers are responsible for any applicable customs duties, import taxes, or other charges imposed by their country. These charges are not included in the product price or shipping fee unless specifically stated at checkout.

Customs processing may also cause additional delivery delays.

5. Tracking Your Order

When tracking is available, we will provide your tracking number by email after your order has been shipped.

Please allow some time for the tracking information to become active after the package has been handed over to the shipping carrier.

6. Incorrect or Incomplete Address

Please make sure your shipping address is correct before completing your order.

If you provide an incorrect or incomplete address and the package is returned to us, additional shipping costs may apply if you request that the order be shipped again.

7. Lost, Stolen, or Damaged Packages

If your package appears to be lost, delayed, or damaged during transit, please contact us as soon as possible at [YOUR EMAIL ADDRESS].

For damaged packages, please provide photographs of the package and the products received so that we can investigate the issue with the shipping carrier.

Once an order has been marked as delivered by the carrier, we cannot guarantee replacement or reimbursement for packages that are subsequently lost or stolen. We will, however, assist you in contacting the shipping carrier where possible.

8. Delays

We are not responsible for delivery delays caused by circumstances beyond our reasonable control, including carrier delays, severe weather, customs delays, strikes, public holidays, or other unforeseen events.